Test your emergency dialing by calling 933.  Do not call 911 to test emergency dialing.

E911 and basic 911 service facilitates rapid response by emergency services personnel (such as police, ambulance and fire department) in the event that you require assistance. E911 service includes delivery of your address (along with your telephone number) to the emergency services operator. By dialing 911 in an emergency, this enables the Operator to provide your address location to emergency services personnel – even when you can’t.

You can verify your E911 information by dialing 933 from your GazelleTel Hosted PBX phone.  Do not dial 911 to verify your E911 address.  Calls to 911 with an improperly registered location are subject to a fine of $250.   To change your E911 address call our office or open a support ticket.

Levels of 911 Service

Based on your Registered Location there are three (3) different levels of 911 service available. The level of service depends in part on the 911 capabilities of the 911 public services provided in your jurisdiction. The list below describes the 911 calling experience at the time of a 911 call, as well as the effects each level of service has on Registered Location update requests:

E911- or Enhanced 911 – describes 911 service where the correct Public Safety Answering Point (PSAP) / Local Emergency Operator receives your callback number, registered location, and latitude-longitude coordinates automatically through the 911 network.

Basic 911 – describes 911 service where the correct Public Safety Answering Point (PSAP) / Local Emergency Operator does not have the ability to receive the “Enhanced” data (noted above). Instead, they only receive your callback number. You must communicate your location to the Emergency Operator during the call.

GazelleTel Operator Assisted 911 – describes 911 service where you call from a non-registered phone number.  The Public Safety Answering Point (PSAP) / Local Emergency Operator receives your callback number with no registered address.  You must inform the PSAP of your address over the phone.  They will then route your call to the local PSAP.  Calls to 911 from a non-registered phone number are subject to a $250/911 call fine.

Customer Responsibility

The customer is responsible for ensuring that Hosted PBX 911 service is properly maintained. 911-type dialing is NOT automatic and you must separately take affirmative steps to register the correct address of the phone, register any subsequent changes to the location, and ensure the phones are functioning. 911 service will not work in the following conditions:

• If you fail to register the correct street address with our 911 service center.
• If your electrical power fails. Just as your regular cordless phone will not work without power, your VoIP phone or Telephone Adapter (TA) does not operate without power, either. As a result, you will be unable to make any type of call, including 911 from your phone during an electrical power outage.
• If your broadband service provider has a service outage or if any other service degradation or disruption that keeps you from being able to make an outbound call.
• If your local area network (LAN) fails.
• If the phone device is configured improperly.
• If for any reason your GazelleTel Service is temporarily interrupted or suspended, you may not be able to make any calls including those to 911.

FOR THESE REASONS, GAZELLETEL STRONGLY RECOMMENDS THAT YOU ALWAYS HAVE AN ALTERNATIVE MEANS OF ACCESSING TRADITIONAL WIRELINE OR WIRELESS 911 SERVICES FROM YOUR HOME OR OFFICE.