Overview The GazelleTel Hosted PBX Advanced Call Center solution provides the monitoring tools and reporting capabilities needed to manage a typical call c...

Audio monitoring is a phone feature that allows Call Center Supervisors to join a call (barge), whisper to their agent, or choose to listen into the call. ...

The portal can generate custom reports about call queues. These reports will give a graphical overview of statistics for your call center over a given perio...

The GazelleTel Call Center inside the GazelleTel Hosted PBX requires specific configuration to avoid issues or misconceptions with call stats. This article ...

The Call Center Wait Timer found under the 'Call Center' tab displays the total wait time for a particular call queue, as seen below. The wait ti...

Announce to Agent is a powerful way to further assist Queue Agents in preparing for and effectively handling calls. This feature allows the system to play a...

A Call Center Agent can set their status by choosing from the available options shown below. Offline - the agent will not receive any calls Go Online -...

Call queues often have a configuration to announce the number of callers waiting or to announce expected wait times. It is possible to use one of these sett...

Accessing Queue Analytics Queue Analytics is accessible for Call Center Supervisors by clicking on the Apps drop-down menu in the top right-hand corner of ...