GazelleTel maintains the following record availability via the PBX Portal (https://pbx.gazelletel.com):

GazelleTel Manage PBX Portal

The GazelleTel Manage PBX Portal includes On-net (e.g., Ext. to Ext., System Users Voicemail), Off-net call records, and Call Recording and Call Trace files.

PBX CDRs

On-net and Off-net call records are available in the portal for at least 3 months. You can only download records in increments of 90 days.

Please note that some PBX Call Center data relies on CDRs, while some other Call Center data may be available past the 3-month retention period. For this reason, PBX Call Center Data is only guaranteed to be retained for 3 months.

CDR Call Recordings

GazelleTel provides Best Effort retention for Call Recordings. This means that although we will strive to retain call recordings for up to 30 days, we will not guarantee the length of time that a recorded file will be retained.

Call Traces

Call Trace record files are kept for 6 days. Once a call trace is pulled, meaning the link is viewed, the link remains available for viewing for 60 days.

Outbound Faxes

Outbound faxes are kept for a maximum of 10 days, but inbound faxes will stay on the portal as long as they are not deleted.

Manage Telco (PSTN Inbound/Outbound Call Records)

Manage Telco (Off-Net calls) are available for download for up to 20 weeks. 

QoS Monitor

QoS/RTP-Sight files are kept for a maximum of 7 days. These files are permanently deleted.

Voicemail to email Hyperlink

Voicemail-to-email hyperlinks will remain valid for 7 days or until the voicemail is deleted from the VM box (whichever is sooner).

Fax-to-email Hyperlink

Fax-to-email hyperlinks will remain valid for 7 days.