Our support team is happy to assist with Hosted PBX design changes, including updating your auto attendant design.
In order to ensure efficient and accurate resolution to your change request, it is necessary that you provide a complete auto attendant script. A complete script includes all spoken words (even those that are not changing) as well as a definition for what the actions should do.
For each auto attendant you wish to have updated, please provide the complete spoken text (from start to finish) and a listing of the options 1-9, 0, * along with either "no action" or a description of what the option should do.
A complete script would be something like this:
AA Name: Business Hours (M-F 8a-4p)
Options 1 - Ring x101 and x102. If unanswered, go to voicemail for x101. 2 - Ring x101, x102, x103. If unanswered, go to voicemail for x102. 3 - Ring x103. If unanswered, go to voicemail for x103. 4 5 6 7 8 9 0 - Same as option 1 * - Voicemail management |
AA Name: After Hours (Anytime outside of business hours) Text "Thank you for calling American Widgets. Our office is currently closed. Our normal business hours are Monday through Friday from 8am to 4pm. Please press 1 to leave a message, or please call back during normal business hours." Options 1 - Transfer to voicemail for x101. 2 3 4 5 6 7 8 9 0 * - Voicemail management |
The above example gives two auto attendant configurations. One to be used for business hours and one to be used when the business is closed. In the above example our team would program these two attendants and then provide you recording codes to record the greetings.
Available Auto Attendant Actions
The following is a list of actions available for use in the auto attendant options:
- Ring a Group of Users
Through creation of a ring group we can ring two or more phones simultaneously. You should also provide a destination if the call is unanswered (ie: a particular user's voicemail). - Transfer to User
Sends the caller to one particular user where their configured Answering Rules take effect. - Transfer to User's Voicemail
Sends the caller straight to the voicemail of a particular user. Their phone will not ring. - Transfer to External Telephone Number
Sends the caller to an outside telephone number. For example an answering service. - Play a message
Plays a pre-recorded greeting to the caller and then returns them to the main menu. - Dial-by-Name Directory
An automated voice application to lookup a user's extension by name and then transfer to it. - Voicemail Management
An autoamted voice application to allow a caller to access a user's voicemail messages remotely. Must have the user's extension and voicemail PIN code.